EMERGEORTHO, P.A.

Call Center Speciali

Position:        Call Center Specialist

Status:           Full Time

Hours:            Monday-Friday 8:00am-5:00pm (1hour lunch)

Location:        Morganton

Date Posted:  February 8, 2018

 

General Job Duties:

 Responsible for making and scheduling patient appointments in an efficient and timely manner.  Must convey a positive image of clinic.

 

Essential Duties & Responsibilities:

1     Schedules, coordinates, and reschedules patient's appointments.

2.    Greets and registers patients in a timely, pleasant, and helpful manner.

3.    Verifies necessary information.

4.    Maintains and updates current information on physician's schedules ensuring that patients are

      scheduled properly and appointments are confirmed.

5.   Answers telephone, screens calls, takes messages, and answers questions.

6.   Mail necessary paperwork to patients.

7.   Enter Insurance information from patients.

8.  Enter patient on the patient portal

9.   Attends meetings as required.

10.   Must handle patient information in a confidential manner.

11. All other duties as assigned

 

 

 

 

 

 

 

General Information
Location  503 East Parker Road
Morganton, NC 28655
United States
Job Category  Call Center Specialist
Industry  Healthcare
Contact Information
Name  Christina Little
Email  christina.little@emergeortho.com
Description

Position:        Call Center Specialist

Status:           Full Time

Hours:            Monday-Friday 8:00am-5:00pm (1hour lunch)

Location:        Morganton

Date Posted:  February 8, 2018

 

General Job Duties:

Responsible for making and scheduling patient appointments in an efficient and timely manner.  Must convey a positive image of clinic.

 

Essential Duties & Responsibilities:

1     Schedules, coordinates, and reschedules patient's appointments.

2.    Greets and registers patients in a timely, pleasant, and helpful manner.

3.    Verifies necessary information.

4.    Maintains and updates current information on physician's schedules ensuring that patients are

      scheduled properly and appointments are confirmed.

5.   Answers telephone, screens calls, takes messages, and answers questions.

6.   Mail necessary paperwork to patients.

7.   Enter Insurance information from patients.

8.  Enter patient on the patient portal

9.   Attends meetings as required.

10.   Must handle patient information in a confidential manner.

11. All other duties as assigned

 

 

 

Requirements

High school diploma or equivalent required.

 

Abilities

 

1.  Skill in operating a computer and basic office equipment.

 

2.  Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.

 

3.   Verbal and written skills.