Billing Queue Agent

General Information
Location  3100 Duraleigh Road
Raleigh, NC 27612
United States
Employee Type  Regular Full-Time
Job Category  Billing Queue Agent
Industry  Health Care
Required Degree  High School
Manage Others  No
Contact Information
Name  Shannon Long
Email  Shannon.Long@emergeortho.com

Position:         Billing Queue Agent

Status:            Full-time

Hours:             8:00-5:00pm Monday-Friday

Location:        Duraleigh



The Billing Queue Agent is responsible for answering approximately 50 – 75 calls a day from the Business Office phone queue and assist with any questions or issues in a professional manner.  It is also their responsibility to thoroughly document within Athena any correspondence and all action needed to successfully resolve the question or issues.  May be cross trained in other Patient Support duties.





High school diploma or equivalent required.  A minimum of four (4) years’ experience in healthcare billing, or combination of education, training, and/or experience in a hospital or medical group business office.  Experience with billing, computers, and business software programs (Microsoft Excel) preferred, communication skills and the ability to multi task are required.