Patient Support Specialist

General Information
Location  2716 Ashton Drive
Wilmington, NC 28412
United States
Employee Type  Regular Full-Time
Job Category  Patient Support Specialist
Industry  Healthcare
Required Degree  High School
Contact Information
Email  careers@orthowilmington.com

Reception Services-Physical Therapy

Responsibilities include, but are not limited to, the following:

  • Responsible for day to day reception services functions to include, but not limited to: greeting patients; answering phones; patient check-in, registration and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
  • Instructs/directs patients in a timely manner according to established policies and protocols related to care
  • Keeps an open line of professional communication with assigned staff and providers regarding patient needs
  • Maintains a pleasant and cooperative demeanor while performing all duties


  • Follows all applicable department and practice policies and procedures
  • Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
  • Maintains detailed knowledge of practice management and other computer software as it relates to job functions
  • Participates in committee meetings to facilitate system changes
  • Attends all regular meetings
  • Performs all other tasks and projects assigned by the Manager or physicians
  • Maintains compliance with continuing educational requirements to maintain current certifications, licensure, etc…

Typical Physical Demands

Position requires full range of body motion including handling and lifting, as well as manual and finger dexterity and eye-hand coordination. Position Involves sitting, standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions, and work irregular hours.


Educational Requirements:

  • High school diploma or equivalent

Qualifications and Experience:

  • At least two years of reception experience in a Rehab, Therapy, or Medical office setting
  • Must be familiar with third party payer payment policies
  • Comfortable using email and interacting with Internet applications
  • Knowledge of practice management and word processing software
  • Excellent communication skills
  • Excellent documentation skills