Call Center Specialist

General Information
Location  120 William Penn Plaza
Durham, NC 27704
United States
Employee Type  Regular Full-Time
Job Category  Call Center Specialist
Industry  Health Care
Required Degree  High School
Manage Others  No
Contact Information
Name  Kelly M. Dickerson
Email  Kelly.Dickerson@emergeortho.com



The Appointment/Triage Call Center Specialist answers daily phone calls, schedules, cancels, and confirms appointments according to callers’ requests while following appointment protocols.  The specialist also notates various triage messages and forwards them to the appropriate staff members.  The specialist processes appointment referrals faxed from outside physicians as well as those received via email or internet.  The specialist also completes other tasks as assigned.


High school diploma or equivalent required.  Prior insurance helpful. Strong customer service skills, strong computer skills, communication skills and the ability to multi task are required.