|Location|| ||120 William Penn Plaza|
Durham, NC 27704
|Employee Type|| ||Regular Full-Time|
|Job Category|| ||Call Center Specialist |
|Industry|| ||Health Care|
|Required Degree|| ||High School|
|Manage Others|| ||No|
|Name|| ||Kelly M. Dickerson|
The Appointment/Triage Call Center Specialist answers daily phone calls, schedules, cancels, and confirms appointments according to callers’ requests while following appointment protocols. The specialist also notates various triage messages and forwards them to the appropriate staff members. The specialist processes appointment referrals faxed from outside physicians as well as those received via email or internet. The specialist also completes other tasks as assigned.
High school diploma or equivalent required. Prior insurance helpful. Strong customer service skills, strong computer skills, communication skills and the ability to multi task are required.